Getting Started

Accessing your information in the new Retiree Portal is easy. Just follow the steps below. If you have trouble, you can contact the Customer Service Center for assistance.

Step 1

Go to the website at retirees.ct.gov

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Step 2

For username: Enter employee ID number. It can be located on your pay advice.

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Step 3

For a temporary password: Enter the password described in the portal announcement letter you received, then click "SUBMIT." You will be directed to a page that says "Your password has expired. Create a new password." Click on "Create a new password" and follow the instructions on the screen to create a new password of your choosing.

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Step 4

On this page, you will establish a new permanent password, provide an email address and phone number and select a challenge question and answer. This information will be used to verify your identity if you forget your password in the future. It will also be necessary for security as new features are added to the Retiree Portal in the future.

YOUR NEW PASSWORD MUST

  • be at least 8 characters long (letters and/or numbers).
  • contain at least one uppercase letter and one number.

Your password will automatically expire after 180 days.

When resetting your password, the prior six passwords can not be reused.

Pick a challenge question and answer that is unique to you and not easily known, guessed or viewable on social media to others.

When done, click the "Change Password" button.

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Step 5

Once you have set your new password, you will be able to view your retiree pay advices. The advices are in PDF format. Your browser must support the viewing of PDFs and your security setting must allow pop-up windows.

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