state of connecticut

Maintenance Drug Network Program

Frequently Asked Questions

This page was last updated on: December 30, 2011

The Governor and SEBAC (State Employee Bargaining Agent Coalition) have reached an agreement that establishes a Maintenance Drug Network Program, effective Oct. 1, that provides two options for state employees and retirees under age 65 to obtain their maintenance drugs for certain chronic conditions:

  1. Obtain maintenance drugs through mail order; or
  2. Pick up maintenance drugs in person at any local pharmacy that is participating in the Maintenance Drug Network.

A list of pharmacies participating in the Maintenance Drug Network Program can be found here: Maintenance Drug Network Pharmacy List

Below are some frequently asked questions about this requirement.

Question: What is a "maintenance drug?"

Answer: Maintenance medications are those used to treat chronic conditions and are typically taken on a regular basis. If you are currently getting a 90-day supply of a medication for a chronic condition at your pharmacy, it is likely a maintenance drug.

Question: How do I know if my medication is considered a "maintenance drug?"

Answer: Caremark, the state's pharmacy benefits manager, maintains a list of those drugs frequently used by state plan members that are considered maintenance medications. The list can be accessed at this link:

Maintenance Drug List

Question: What do I need to do after Oct. 1 to comply with the maintenance drug program?

Answer: After Oct. 1 you can fill your prescription as you always have, in person, at your local pharmacy. If your prescription is for a maintenance drug you will only receive a 30-day supply. Following that prescription fill, Caremark will notify you directly by mail that your next refill for that medication must be refilled through the maintenance program. Caremark will also inform you of your options, which include filling it at a local pharmacy in the Maintenance Drug Network or using Caremark's mail order process. If you wish to register for the mail order process by phone, you may call 1-800-875-0867 or you can log on to www.caremark.com/faststart  and sign in to register. Have your prescription card number, the names of your medicines, your doctor's information and your payment information (credit card, debit card, check) ready for your co-pay.

Question: Which local pharmacies have joined the Maintenance Drug Network?

Answer: For a list of participating pharmacies, click here.

Question: What if I need a prescription that is NOT a maintenance drug?

Answer: If your prescription is not a maintenance drug, then you can fill it - in person  - at your pharmacy of choice as you always have.

Question: For security and privacy reasons, I would rather not receive my maintenance drug(s) by mail. Is there an alternative for me?

Answer: If you would prefer to pick up your maintenance medications in person, use one of the local pharmacies identified above that are participating in the Maintenance Drug Network. Caremark has offered every pharmacy in the state the ability to participate in this network. If you fill your prescription at these locations you will be able to get a 90-day fill for one co-pay.

Question: How do I know whether my pharmacy is participating in the Maintenance Drug Network?

Answer: The list of pharmacies participating in the Maintenance Drug Network will be updated regularly and is available on the comptroller's website at the following link:

Maintenance Drug Network List

Question: If my prescription drug requires refrigeration or other special care, can it be delivered through mail order?

Answer: Drugs that require refrigeration will be delivered in a specialized package to maintain the necessary temperature. You may also wish to pick up these medications at one of the local pharmacies participating in the Maintenance Drug Network.

Question: If I elect to receive my drugs through the mail, rather than pick them up at a Maintenance Drug Network pharmacy, how will I be billed and pay for the co-pay?

Answer: You will be billed for your co-pay, and can pay by credit card, debit card or check.

Question: If I participate in the maintenance drug program and have a question about my prescription, who do I turn to for questions about my medication?

Answer: Call the pharmacy where you filled the prescription. If you used Caremark’s mail order service, you can call Customer Service at 1-800-318-2572.

Question: I am a retiree. Am I required to participate in the maintenance drug program?

Answer: The program is only required for current retirees under the age of 65. If you are a current retiree over the age of 65, you are not required to participate.

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