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Health Enhancement Program

This is an important reminder for State of Connecticut Health Enhancement Program (HEP) members that by February 28, 2014, you and any enrolled dependents must complete the HEP preventive and chronic condition(s) requirements (if applicable).

We urge all HEP members to immediately visit www.cthep.com  to verify that you and any enrolled dependents have met the HEP requirements.

Please remember that you must be compliant with preventive requirements and any chronic condition requirements (if applicable) in order to continue enjoying the financial advantages of HEP.

The following are the most frequently asked questions regarding HEP:

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CLICK A QUESTION TO SEE RESPONSE -- OR SCROLL DOWN FOR ALL RESPONSES

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Question: What are the requirements under HEP?
  • By February 28, 2014, you and all enrolled dependents including children must complete all required preventive exams/screenings. A list of required preventive exams/screenings can be found here: https://www.connect2yourhealth.com/ParticipantPortal/Default.aspx?PageID=125

    Also, if you and/or any enrolled dependents including children have one of the HEP chronic conditions, you must also complete one of the following chronic condition requirements by February 28, 2014 if you have not yet received counseling calls from Care Management Solutions:

    Log in to www.cthep.com, read the chronic condition education materials for your condition(s) and complete and returned the required attestation(s) -- also at www.cthep.com -- to demonstrate that you have read the material; or Participate in a confidential one-on-one counseling session with a Care Management Solutions (CMS) nurse by calling 877.687.1448 Monday through Friday between 8 a.m. and 5 p.m. Please note that call volume is extremely high. If you are directed to a voicemail, please leave a message and a CMS nurse should get back to you within a few days.

    Additional information regarding the details of the Chronic Condition Counseling program may be found at www.cthep.com under "HEP Information."
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Question: I have recently completed all the required exams/screenings under HEP, but when I log in to www.cthep.com it claims that I have not completed the requirements. Why?
  • Please keep in mind that it can take up to 60 days for a claim to be received from your provider and reflected on www.cthep.com. If you do not see the required exam/screening on the portal after 60 days, please contact CMS at 877-687-1448.
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Question: My physician does not feel it is clinically appropriate for me to have a screening required by HEP. Will I still lose the financial advantages of HEP by not getting the screening, even if my doctor advised against the screening? back to top
Question: I have one of the HEP chronic conditions and I have already spoken with a CMS nurse and/or submitted an attestation that I have read the workbook(s) related to my chronic condition(s). Will I receive confirmation that I am compliant with the chronic conditions requirement(s)?
  • If you have completed the chronic condition requirements, you will receive a letter from CMS in the mail soon confirming that you have completed the chronic condition requirements.
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Question: My doctor cannot see me by the February 28, 2014 deadline -- or does not have hours that work for my schedule. What do I do? back to top
Question: Do my enrolled dependents need to log in separately? Or can I verify what screenings they need by logging in to my own account?
  • It is imperative that every enrolled dependent over 18 separately and independently log in to www.cthep.com to verify their HEP status and complete the requirements. Status for dependents under 18 may be reviewed by the member.
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Question: How do I log in to the HEP website? back to top
Question: What are the HEP chronic conditions?
  • The five chronic conditions under HEP are: Diabetes, Chronic Obtrusive Pulmonary Disorder (COPD) or Asthma, Hypertension, Hyperlipidemia (high cholesterol), or Coronary Artery Disease (heart disease/heart failure).
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Question: I have read all of the frequently asked questions, but I am still having difficulty and need to speak with someone directly.
  • If you have questions not addressed above -- and absolutely need to speak with someone directly -- please call a CMS customer service representative at 877.687.1448 Monday through Friday between 8 a.m. and 5 p.m. Please keep in mind that call volume is extremely high. If you are directed to leave a voicemail, a CMS representative should get back to you within a few days.
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