State of Connecticut

ATTACHMENT to Memorandum 2007-13

TALX Contact Information

Corporate Office Claims Office Account Management
TALX UC eXpressSM TALX UC eXpressSM TALX UC eXpressSM
P.O. Box 283 -Phone: 800-848-0287 x3097 Phone: 203-734-0432
St. Louis, MO 63132 Fax: 866-566-7425 Fax: 888-596-8363
314-997-2100 Unemployment Insurance Consultant Claims - Chris Mayercin Contact - Jerry Christiani
www.ucexpress.com Email: cmayercin@talx.com Email: jchristiani@talx.com
Unemployment Insurance Consultant Hearings - Jodi Estep
Email: jestep@talx.com

SEPARATION PROCEDURES:

MAKE A CALL! ...

Immediately following the separation of an employee, regardless of the reason, a call should be made to the TALX UC eXpressSM "Employee Separations Reporting Line", by dialing 1-800-366-6690. The call must be made from a touchtone telephone. The system will request information about the separation which you will key through your telephone. The system can be accessed 24 hours per day/7 days per week.

INFORMATION NEEDED FOR CALL…
  • Your Parent Identification Number which is 12523.
  • Numeric State Code (Connecticut #07)
  • Last Day Separated Employee Worked
  • Termination Code
  • Occurrence Dates (if indicated as a requirement for the termination code)
  • Additional Monies Paid at Termination (if indicated as a requirement for the termination code)
Data Entry Steps

1. Account Number
2. Location Code
3. Social Security Number
4. First Day Worked
5. Last Day Worked
6. State Code
7. Length of Employment or Total Earnings (if requested)
8. Termination Code
9. Occurrence Dates (if requested)
10. Additional Pay Received (if requested)
11. Special Pay
12. Confirm or Cancel
Stop Entry or Continue with Additional Separations
HOW TO ENTER DATA PROPERLY…
  • If multiple separations are to be entered, the system will return you to step #3
  • If the system receives no response within 16 seconds after the voice prompt, the voice prompt will be reissued. The same will occur if an invalid response is received. If either of these situations occurs more than twice, you will be given the options to try again, be transferred to our technical support department or hang up.
  • If the line is disconnected prior to confirmation (step #12), the separation(s) will be loaded to TALX UC eXpressSM database.
  • Pressing the pound key (#), then 2, immediately after a prompt returns you to the previous step, discards the entry at that step, and reissues the prompt. Subsequent steps are skipped and entries at those steps discarded.

WHAT TO DO WITH STATE UNEMPLOYMENT CLAIM FORMS…

1) When you receive any unemployment claim form, look for the date by which the form must be returned to the State.

2) If there are seven days or more, send to TALX UC eXpressSM P.O. Box 283, St. Louis, MO, 63132

3) If there are six days or less, for assistance call Chris Mayercin 800-848-0287x3097, the Unemployment Insurance Consultant (UIC) assigned to our account or email, cmayercin@talx.com In an out-of-time situation complete the form and send the original to the state agency and a copy to TALX UC eXpressSM.

WHEN A PERSON REFUSES RE-EMPLOYMENT…

If an offer of work is refused by a former employee, call TALX UC eXpressSM on the same day the refusal occurs. Please furnish the type of work, hours of employment, rate of pay offered, date on which employment would have started and the reason for the refusal.

WHEN THERE IS A LABOR DISPUTE…

In the event of work stoppage due to a labor dispute, call TALX UC eXpressSM immediately. Please furnish the exact nature of the labor dispute (i.e. work stoppage initiated by union or employer), the beginning date and issues involved. TALX UC eXpressSM will determine the protest rights applicable for each state and notify the appropriate state agencies.

WHEN THERE IS A MASS LAYOFF…

In the event of a reduction in the work force involving multiple employees, call TALX UC eXpressSM immediately. Please furnish the name, social security number, last day worked, expected date of return and separation payments for each employee involved. This information may be provided in list form in lieu of using the Employee Separations Reporting Line.

WHAT TO DO WHEN YOU GET A HEARING NOTICE…

1) Determine the date by which an appeal must be filed or the date of the hearing.

2) If there are seven days or more, mail to TALX UC eXpressSM.

3) If there are six days or less, call TALX UC eXpressSM and ask for the hearings coordinator for your account. The hearing coordinator currently assigned to your account is Chris Mayercin. She can be reached at 800-848-0287, ext. 3097 or email at cmayercin@talx.com

NEED MORE INFORMATION? HAVE A QUESTION? PROBLEMS?

Any questions regarding TALX services should be directed to your Client Relationship Manager, Jerry Christiani. Telephone; (203) 734-0432. Email: jchristiani@talx.com

USE TALX UC eXpressSM

TERMINATION CODES AND MESSAGES

QUIT______________________________ DISCHARGE____________________ LABOR DISPUTE________________
100 Failed to return, 3200 Using intoxicant on the job* Please contact our office to discuss labor dispute procedures and claimant's eligibility.
No notice/reason given 3300 Intoxicated on the job*
300 No reason given 3700 Excessive tardiness (give dates)
410 Mutual agreement (not Protestable) 3900 Left work without permission 8300 Involved in a labor dispute*
500 Quit during temporary assignment, no notice 4000 Excessive absences (give dates) 8310 Members of a striking union*
4100 Excessive unreported absences 8320 Company lockout*
800 Failed to return from leave of (give dates) 8400 Refused to cross picket line*
absence 4200 Excessive absences and tardiness
900 Refused offer of work (give date) (give dates) LACK OF WORK_________________
1100 Three days unreported absence (give dates) 4300 Fighting on company property* 7000 Vacation or holiday pay given (give amount & no. of days paid)
4400 Refused to perform job duties*
1200 Accepted better job 4500 Misuse of equipment* 7600 Lack of work
1400 Accepted another job 4600 Destruction of company property* 7610 Temporary lack of work
1410 Accepted another job - 4800 Violation of company policy* (give return date)
Own business 4900 Insubordination* 7620 Job elimination
1420 Accepted another job - Military 5000 Sleeping on job* 7630 Seasonal employment
1500 To leave the area 5100 Inability to perform job 7640 Location closed
1600 Personal (not protestable) 8700 Assignment completed
1610 Personal - Marriage 5300 Unauthorized removal of company 8900 Vacation shutdown (give pay
1630 Personal - School hours conflict property* amount and return date, if any)
1700 Transportation problem 5400 Violation of safety rules*
1800 Babysitter problem 5500 Cash shortages* MISCELLANEOUS_______________
1900 Due to medical reasons 5800 Falsification* 6600 Transfer to a new location
2000 Pregnancy 5900 Failed to report to work (give 6900 Disciplinary action - Suspension
2100 Dissatisfied dates) 8000 Returned to work (give date)
2110 Dissatisfied - Work hours 6400 Medical disabilities 8100 Refused new job offer or recall
2120 Dissatisfied - Salary 5200 Other* (give date)*
2130 Dissatisfied - Working conditions 8500 Deceased
2140 Dissatisfied - Performance review RETIREMENT___________________ 8600 Not available for work*
2160 Dissatisfied - Career opportunities 1000 Voluntary 9100 No protest per employer
2170 Dissatisfied - Company policies (if pension, give monthly amount) 9200 Independent contractor
2180 Dissatisfied - Co-workers 1030 Disability - Job related 9300 Records not available
2190 Dissatisfied - Supervisor 1040 Disability - Not job related 9800 On worker's compensation*
2200 Walked off the job 7400 Involuntary
2300 To stay at home (if pension, give monthly amount)
2500 Attend School
400 Other* NOTE: Some codes will request the dates paid or dollar amounts for additional pay. For codes not requesting this information, a separate prompt will be given at which point you may enter information regarding special pay an individual may have or will received in conjunction with the termination. * Requires additional details. A TALX UC eXpress representative may contact you for additional information if a claim is filed by this former employee.
LEAVE OF ABSENCE_____________
7200 Leave of absence (give return
date)
7210 Medical leave (give return date)
7200 Maternity leave (give return
date)
7240 Military leave (give return date)

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